What Does Customer Success Mean for a Professor?

A professor raises funds, manages projects, and publishes about it. Next to teaching, university committees, self-administration, recruiting and hiring, people management, peer reviews, community leadership, etc. Fundraising is called sales, if done by a company. Now, companies have something called customer success. What does this imply for a professor?

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There’s More to Research Than Testing Hypotheses

In a recent grant proposal, we proposed to develop a new method and to evaluate it using case study research. By definition, case studies are a good way of evaluating theories where you can’t control all parameters, as is the case with new methods in an open and complex world setting like software engineering.

Interestingly, both reviewers to the proposal asked for hypotheses to test. Why weren’t there any? We had posed open-ended research questions, but no hypotheses that lead to a simple yes/no answer (well, rejection of a null hypothesis or not, usually).

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New Evaluation Criteria for Comparison of Object Creation Patterns in ADAP C09

The lecture on object creation, ADAP C09 (edition of winter 2021/22), contained a simple evaluation scheme for comparing different object creation patterns. The scheme was perhaps too simple, and I improved it. The basic three dimensions of comparing the patters are now:

  • Ease of reading
  • Easy of changing (in place)
  • Easy of extending (without changing)
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